Microsoft’s Perspective on AI
Lessons from Our Latest Technology and Data Event
Artificial Intelligence (AI) is rapidly reshaping the way organisations operate, pushing industries towards smarter, faster, and more innovative ways of working.
At our recent Technology and Data Community of Practice event, Microsoft’s Perspective on AI Transformation, Kirsten Garwood – Leader of Microsoft’s Retail, Consumer, Travel, and Transport Sector – shared powerful insights into this evolving landscape.
Kirsten highlighted how AI is driving significant change across public sector and commercial enterprises. From enhancing customer experiences to streamlining administration and enabling data-driven decision-making, AI is helping organisations become more efficient, resilient, and responsive.
Some of the key actionable insights from the session included:
- Start Small with Pilot Projects: Organisations are encouraged to experiment with small-scale AI initiatives to test new technologies and approaches before scaling them.
- Invest in Training and Development: Ongoing learning opportunities, such as workshops and training programs, are critical to building AI capability across all levels of the business.
- Leverage Data Analytics: Using AI to uncover insights from data can help organisations make better, faster decisions and spot trends that may otherwise go unnoticed.
- Engage Employees Early: Involving employees early in the AI adoption journey helps foster understanding, reduce resistance, and build a culture of innovation.
We see these insights as aligning strongly with our own approach to technology and innovation. Through our Tech and Data practice as part of our Centre of Excellence, we are committed to building the knowledge, skills, and frameworks needed to help our people, and our clients, navigate the opportunities and challenges of AI adoption.
The future of business operations is being shaped today, and embracing AI thoughtfully and strategically will be key to long-term success. How will you and your organisation adapt?