Strategy & Business Improvement

We help organisations better understand their business and create sustained improvement in organisational performance.

Strategy and business improvement

We partner with you to achieve your strategic and operational objectives

Our Strategy and Business Improvement consultants have deep expertise in defining, shaping and driving change and reform in the public sector. As your trusted advisors, we work closely with your team to bring industry best-practice, proven methodologies and real-world expertise to solving complex problems.

Our strategic advisors, business analysts, change managers, facilitators and procurement specialists can support you to navigate complex challenges such as:

  • Developing business plans, strategies and operating models at the enterprise level and within business units;
  • Optimising service delivery, corporate service functions and business processes at all levels within an organisation;
  • Independently facilitating workshops and collaboration forums for large/complex stakeholder groups;
  • Defining requirements for technology-enabled change;
  • Conducting strategic reviews on programs, projects and business units/functions; and
  • Defining and managing large-scale business transformation, change and reform.
Read on to find out more about our services in Strategy and Business Improvement.


Our experienced consultants are strategic and critical thinkers, structured problem solvers and skilled communicators with deep expertise in public sector management. We apply proven, evidence informed methodologies to deliver impactful advice, assessments and solutions that equip you to realise sustained business improvement.

We have specific expertise in:

  • Strategy development;
  • Strategic reviews;
  • Service design;
  • Operating model design; and
  • Strategic policy.

Business Improvement

Our skilled business analysts combine pragmatism with innovation to address your most complex people, process and technology challenges. We work closely with you to define clear requirements and design pragmatic solutions.

We have specific expertise in:

  • Business process re-engineering and improvement; 
  • Organisational Structure design; 
  • Requirements elicitation and definition; 
  • User research and design; 
  • Stakeholder engagement; 
  • Workshop design and independent facilitation; 
  • Performance measurement and improvement; 
  • Reporting frameworks; 
  • Implementation readiness assessment and planning; 
  • Governance and risk advice; 
  • Compliance frameworks; 
  • and Cost-benefit analysis.

Change and transformation

Our certified change managers have strong experience leading organisational, cultural and technological-enabled change. Trained in proven methodologies (including Prosci’s ADKAR® model), our change and business transformation experts have the skills and experience to ensure your change program succeeds.

We have specific expertise in:

  • Change definition,
  • scoping and design;
  • Transformation strategies and plans;
  • Stakeholder analysis and engagement strategies and plans;
  • Change readiness assessments;
  • and Communications strategies and advice.


Our procurement specialists have decades of experience planning, designing and delivering government procurements, across the vast majority of Federal and State Government agencies. We can help you plan and execute a successful procurement through the design and development of:

  • Sourcing strategies;
  • Requirements and Statements of Work (SoW);
  • Draft contracts and all forms of solicitation documentation, including:
    • Requests for Expressions of Interest (REOI),
    • Requests for Tender (RFT),
    • Requests for Quotation (RFQ),
    • and Requests for Proposal (RFP).
  • Tender Evaluation Plans;
  • Probity Plans;
  • Tender Evaluation Reports comprising:
    • Technical merit assessment;
    • Pricing evaluation;
    • Legal compliance assessment (in conjunction legal advisors);
    • Risk assessment, including the financial viability of tenders;;
    • Value for Money assessment.
  • Development of Contract Negotiation Plans and Directives; and
  • Contact Management Plans.

We can also assist you to negotiate contracts with preferred suppliers and manage contracts through life.

IT Service Management (ITSM)

A well implemented ITSM framework can deliver significant cost and quality benefits to an organisation and its consumers. Our ITSM advisory capability is able to assess our clients’ ICT services from current state through to targeted improvements for sustainability.

We provide ITSM expert advice to assist our clients to mature their ITSM environments so as to optimise the efficiency and accountability of the IT organisation. We achieve this through effective management and integration of people, process and technology. We deliver value through the following key areas:

  • Strategy, Engagement & Planning
  • Design & Transition
  • Delivery & Support
  • Continual Improvement
  • Governance
  • Training Development and Coaching
  • Baseline Assessment, Gap Analysis and Performance Measurement
  • Inter-related Dimensions (i.e. Organisation & People; Information & Technology Partners and Suppliers; and Value Streams and Processes), and
  • Service, Process & Toolset Integration

Our ITSM team have a proven track record for delivering successful business outcomes strategically, tactically and operationally. We have qualifications in: ITIL4 Managing Professional; ITILv3 Expert; ITILv2 Master; Service Integration & Management (SIAM) Professional, COBIT5; and Six Sigma.

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What we do

We deliver services across the following four main areas of expertise

Strategy & Business Improvement

Strategy & Business Improvement

We help organisations better understand their business and create sustained improvement in organisational performance.

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Project & Program Management

Project & Program Management

We provide advice in risk management, benefits realisation, scheduling and business case development and enhanced organisational capability.

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Enterprise Architecture & Technology

Enterprise Architecture & Technology

We provide specialist technical advice with the architecture, design, implementation, support and maintenance of enterprise scale ICT systems.

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Capability Development

Capability Development

We assist agencies to design, plan and execute capability development activities across the full capability life cycle.

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